©2024 Five Star Shipping Co. All Rights Reserved.

©2024 Five Star Shipping Co. All Rights Reserved.

Shipping Policies

Review our shipping policies and guidelines. Stay informed about our terms of service, shipping procedures, and other important information.

Welcome to CP Essential Imports!

Introduction

Welcome to CP Essential Imports, located at 2630 NW 4th St., Unit 106, Fort Lauderdale, FL 33311, and proudly serving Freeport, Grand Bahama. We provide fast, reliable, and secure freight forwarding, personal shopping, and shipping services from the U.S. to The Bahamas. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions.

Services

CP Essential Imports offers:

  • Freight forwarding services
  • Custom brokerage assistance
  • Personal shopping from online retailers
  • Flat-rate shipping starting at $8
  • Shop-to-locker delivery services
  • Package storage and local delivery options

Our goal is to make international shopping and shipping hassle-free, reliable, and affordable for all our customers.

User Responsibilities

  • Users must provide accurate and complete information during registration and while using our services.
  • All shipments must comply with local and international laws and regulations.
  • Users must not use our services for prohibited or unlawful activities.

Payment Terms

  • Payment for services must be made in full before shipments are released.
  • We accept multiple payment methods, including credit cards, electronic transfers, and PayPal.
  • Late payments may incur additional fees or result in delays in shipment processing.

Limitation of Liability

CP Essential Imports is not responsible for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the total amount paid for the specific service in question.

Amendments

We reserve the right to amend these terms at any time. Changes will take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.

Contact Us

If you have any questions or concerns regarding our Terms of Service or shipping policies, please contact us:

Welcome to CP Essential Imports!

Shipping Process

At CP Essential Imports, we’ve simplified the shipping process to ensure it’s hassle-free for our customers. Here’s how it works:

1. Order and Ship to Our U.S. Address:
Use our U.S. address to receive your purchases from online retailers.
Address:
C/O CP Essential Imports
2630 NW 4th St., Unit 106
Fort Lauderdale, FL 33311

2. Forwarding to The Bahamas:
Once your package arrives at our U.S. address, we forward it to our Freeport facility.

  • You will receive a notification once your package is in transit.

3. Customs Clearance:
We manage all customs clearance procedures on your behalf.

  • Ensure that you provide all necessary invoices and documentation.

4. Secure Distribution:
Once cleared, your package will be available for pickup or delivery.

  • You will receive a notification with the pickup location or delivery details.

Shipping Times

  • Standard Shipping: Packages from the U.S. to The Bahamas typically take 5-7 business days.
  • Expedited Shipping: Faster delivery options are available upon request.

Shipping Fees

  • Fees are calculated based on the weight and dimensions of your package.
  • Additional fees may apply for oversized or hazardous items.

CP Essential Imports Regulations

  • Bahamas Customs Compliance: All imported goods require legible, itemized invoices to determine value and duty.
  • Agent Authorization:
    • CP Essential Imports can act as your customs agent. To authorize us, complete a Bahamas Customs Form C44 and provide a copy of your government ID.

Important Guidelines

1. Do NOT Alter Receipts:

  • Any modifications to invoices will result in processing delays.

2. Shipping a Drone:

  • All drones must be registered with the Aviation Department. Complete this process at www.apps.bcaa.gov.bs.

3. Hazardous, Illegal & Prohibited Items:

  • Ensure all items comply with local and international laws. Contact us to verify if an item can be shipped.

Do Not Ship These Items:

  • Explosives
  • Firearms and Ammunition
  • Hazardous Materials
  • Illegal Drugs or Substances
  • Counterfeit Goods
  • Perishable Items (without proper documentation and permits)
  • Live Animals (without proper documentation and permits)
  • Pornographic Materials
  • Items violating intellectual property rights
  • Items prohibited by local or international law

Failure to comply may result in legal consequences.

Contact Us

For more information or questions about shipping policies, reach out to us:

Welcome to CP Essential Imports!

Return Policy

At CP Essential Imports, we are committed to excellent service. However, we understand that returns may sometimes be necessary.

Eligibility:

  • Returns are accepted within 30 days of receipt.
  • Items must be in their original condition and packaging.

Process:

  1. Contact our customer service team at [email protected] to initiate a return.
  2. Provide your shipment tracking number and the reason for the return.

Inspection:

  • Once we receive your return, our team will inspect the item.
  • You will be notified about the approval or rejection of your return.

Refund Policy

Approved Returns:

  • If approved, refunds will be processed to your original method of payment.
  • Refunds may take 5–7 business days to appear in your account.

Non-Refundable Items:

  • Shipping fees, customs duties, and taxes are non-refundable.
  • Items marked as final sale cannot be returned.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order.

Contact Us

For inquiries about returns or refunds, please contact us at:

Introduction

Your privacy is important to us. This Privacy Policy explains how CP Essential Imports collects, uses, and protects your personal information.

Information We Collect

  • Personal Information: Name, email address, phone number, shipping, and billing addresses.
  • Transaction Information: Payment details, order history, and shipment details.
  • Technical Information: IP address, browser type, and usage data.

How We Use Your Information

  1. To Provide Services: Process your orders, manage shipments, and provide customer support.
  2. To Improve Services: Analyze usage data to enhance our services and improve your experience.
  3. To Communicate: Send order updates, promotional materials, and important notices.

Data Protection

  • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
  • Your payment information is encrypted and processed securely.

Sharing Your Information

  • No Selling or Trading: We do not sell, trade, or rent your personal information to third parties.
  • Trusted Partners: We may share information with trusted partners who assist in operating our website and services, provided they agree to keep your information confidential.

Your Rights

  • You have the right to access, update, or delete your personal information.
  • You may opt out of receiving promotional emails by following the unsubscribe link included in our communications.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date to keep you informed.

Contact Us

For any privacy-related inquiries, please contact us:

Our Contact Details

Feel free to reach out to us with any questions, concerns, or feedback. We’re here to help!

Address

C/O CP Essential Imports
2630 NW 4th St., Unit 106
Fort Lauderdale, FL 33311

Phone

+1 (242) 441-6055

Email

Social Media

  • Facebook: CP Essential Imports
  • Instagram: @cpeimports
  • LinkedIn: CP Essential Imports

Business Hours

  • Monday to Friday: 8:30 AM – 5:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed

Additional Information

For more information about our services, policies, and procedures, please visit our website at www.cpeimports.com.

By using this shipping portal you
agree to these Terms of Use.

©2025 CP Essential Imports & Rentals. All Rights Reserved.

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